"We’re able to automate admin tasks, providing more time and capacity to drill down into more complex cases which ultimately helps create a better journey for the broker and the customer.” "
- Sara Palmer, distribution director at The Mortgage Lender
The Mortgage Lender (TML) has enhanced its broker portal with new automations and streamlined enhancements.
The latest efficiency includes automated income verification on some residential products. This means that TML will no longer ask brokers to provide pay slips or proof of income for a number of their clients at the point of submitting a case, simplifying the overall process.
This comes on the back of improvements towards the end of 2024 including fee-free automated valuation models (AVMs) on selected residential and buy-to-let purchase and remortgage cases, alongside vulnerable customer automation which allows brokers the opportunity to share any relevant vulnerable customer characteristics, with enhanced options to record their customers' support needs.
Sara Palmer, distribution director at The Mortgage Lender, commented: “We strive to make our processes as easy as possible, and we’re pleased to announce a host of developments to our Broker Portal to ultimately provide a more efficient experience to our broker partners when it comes to customers’ mortgage applications.
"This means we’re able to automate admin tasks, providing more time and capacity to drill down into more complex cases which ultimately helps create a better journey for the broker and the customer.”
