"Consumer Duty presented a fundamental shift for advisers, and as a network, it’s important we continue to support firms in meeting their responsibilities"
- Victoria Clark, head of lending at The Right Mortgage
The Right Mortgage & Protection Network has announced a number of new services for adviser firm members, including a regular Mortgage Coffee Morning meeting.
Following its equity release and PMI coffee mornings, TRM is now launching a new online Mortgage Coffee Morning. With the first one taking place on the 23rd October, these will allow advisers of member firms to drop-in and discuss a variety of lending topics with their peers while hearing from the TRM team on the support and resources available to them to help develop propositions and ensure they are covering all business areas and client needs.
The Coffee Morning will last an hour and a half, with the first hour covering this type of content, and the last half hour providing an opportunity for advisers to chat, network and ask any questions.
The network has also bolstered existing marketing, supervision and authorisation services for advisers.
Right Mortgage member firms – both appointed representative and directly authorised members of The Right DA Club – can sign up for a client-facing email marketing service which delivers regular marketing newsletters and email campaigns to send out to clients covering a variety of topics.
Each newsletter may include articles on mortgages, protection, equity release, wills and LPAs, general insurance, and PMI. Ahead of distribution, the firm will be sent six articles to choose from, ensuring each newsletter has content tailored to the business sectors they wish to cover.
Firms can sign up to a monthly, bi-monthly or quarterly newsletter service. Each newsletter will be delivered with the firm’s brand colours, imagery and preferred contact details, ensuring it acts as a continued showcase for the advisory firm.
The Right Mortgage also continues to offer a supervision scheme to firms to help advisers secure a new product/sector authorisation. Signing up to the scheme will provide the firm with a dedicated supervisor, who will provide the individual adviser with access to all the tools and resources they need in order to obtain Competent Adviser Status (CAS) in their chosen area.
Leah Thomas, mortgage telephone account manager at TRM, said: “As a former adviser myself, I know how important it is that we provide regular forums to allow individuals to get together, not just to ask questions on existing issues, and to hear from the TRM team about the latest news and resource available to support their propositions, but for their well-being. This is particularly pertinent for sole traders who can spend a lot of time on their own, and who may not get much chance to chat with their peer group.
“Our regular Coffee Mornings will provide this support network and a community to lean on, and as host of the Coffee Morning, I’m keen that we provide as many forums as possible throughout the year. The guest speakers will all have a focus on providing information to support advisers – they will not be sales pitches – as it’s all about making lives easier for them.
“Coupled with the availability of the TRM mortgage team, available to help advisers explore topics and to benefit from our expertise, we believe these will be valuable sessions for all who attend.”
Victoria Clark, head of lending at The Right Mortgage & Protection Network, commented: “The introduction of our initial coffee mornings was to bring our advisers together. We wanted the ability to share best practices and hot topics going on within the network with our advisers in an open space.
“Following on from the great success of our specialist coffee mornings, introducing this to our wider mortgage audience is a great opportunity to build communities and relationships within our network. Leah will be a great host, with her experience and plans for our members and also ensuring this new coffee morning is a great success.
“With one of our first topics involving our internal Newsletter Service, this is an important reminder for our advisers to stay in touch with their customers and not to be limited by product area.
“Consumer Duty presented a fundamental shift for advisers, and as a network, it’s important we continue to support firms in meeting their responsibilities, particularly in areas such as client communication but also ensuring firms can cover as many client wants and needs as possible.
“As mentioned, Consumer Duty is driving more advisers to cover off as many product areas as possible, and to benefit from the ability to give advice to customers. Overall this is going to be a great opportunity to remind our advisers of their responsibilities and the tools we can provide to help them.”
