Harriet Christie, chief operating officer at MirrorWeb, explores how well the FCA's Consumer Duty objectives have been met since its launch, along with learnings so far and how we're...

The balance of technology and human touch is key for helping vulnerable customers, which represent nearly half of all UK individuals.

The regulator identified serious concerns with the anti-money laundering and sanctions framework in place at Starling.

James will be working closely with the senior team at MorganAsh to support the company’s customer vulnerability proposition.

The new rules would enable the regulator to name firms it is investigating at the outset of the investigation.

The tags enable advisers to identify which products require an affordability calculation.

The LSB will require lenders to carry out annual checks on the status of a personal guarantee.

The regulator says it has taken longer than expected for some firms to make the required changes.

The new solution helps firms to comply with the FCA’s ‘3-Day Rule’.

The regulator says the design of commission arrangements may not deliver good outcomes to policyholders.