"With detailed application breakdowns, digital mortgage offers and estimated dates for ‘next steps’ visible for customers, we’re aiming to free up broker time spent on administration"
- Graham Sellar, head of intermediary channels at Santander
Santander UK has rolled out its online service, Edge Home, to all brokers following a pilot earlier this year, to help make the mortgage journey easier to navigate for brokers and their customers.
Edge Home allows customers applying for a Santander mortgage via a broker to track the real-time progress of their mortgage application from start to finish, without the need for phone calls. Additionally, customers are now able to view and download their mortgage offer online, reducing the waiting time for it to arrive via post.
Graham Sellar, head of intermediary channels at Santander UK, said: “Following a successful pilot and feedback, we’re pleased that Edge Home is now available to all our broker partners, giving them and their customers a more streamlined process.
“With detailed application breakdowns, digital mortgage offers and estimated dates for ‘next steps’ visible for customers, we’re aiming to free up broker time spent on administration to focus on helping their customers get the best deal for them.”
Neil Hoare, commercial director at HLPartnership and one of the brokers who took part in the Edge Home pilot, commented: "For many years we've relied on email or the broker visiting a website to keep the customer up to date with the progress of their mortgage. With Edge Home, the mortgage journey was really brought to life for the customer.
"Brokers who embedded Edge Home into their sales process when recommending a Santander mortgage found great improvements in the communication process. It certainly meets the high expectations of modern-day customers who are used to seeing technology help manage their daily lives."
