"We are delighted to expand our team further and be able to offer brokers even more support on the phone"
NatWest is expanding its intermediary business development team. As part of the change new roles have been created to bolster the existing business development team and telephony support through new business development adviser (BDA) roles.
This change signals more support and expertise on the phone with BDAs helping brokers get access to the information they need quickly. In particular this will mean intermediaries have more someone to talk to pre-application to discuss complex cases or to get some help with criteria queries, through application submission to help deal with problems or delays in case progress.
There’s also a specific broker line post-application if intermediaries have questions about the progress of their application. This is in addition to ‘LiveTalk’ which is still manned by the same BDAs.
In addition, NatWest says its telephone business development team has expanded significantly and there is also a new specific London telephone line to support the nuanced needs of the London mortgage market.
Gary Sutherland, mortgage distribution director at NatWest, said: “At NatWest we’re delivering an intermediary strategy that helps the market to grow, supported by the best people. We are delighted to expand our team further and be able to offer brokers even more support on the phone, demonstrating our commitment to create an even better experience for brokers and making it easier for them to work with us.
"We want to deliver brilliantly for mortgage intermediaries, enabling them to have the best people and support for them and their customers to thrive.”
