The Mortgage Application Tracker will be available from the home page of its website and brokers will be able to track applications whether they were submitted through the MTE or directly through NatWest Intermediary Solutions’ website.
As long as advisers are already registered with NatWest Intermediary Solutions, they do not need to register separately to use the service.
The tracker splits the application process into four steps - assessment, valuation, offer, and completion.
Sarah Taylor, Service Development Manager, NatWest Intermediary Solutions, said:
“The launch of our new Mortgage Application Tracker will bring valuable time-saving benefits to the intermediaries we do business with. Whereas previously they had to pick up the phone or exchange emails to get an update, they can now log on and get a full view of a customer’s application in a matter of seconds. And, because it’s ‘real-time’, they will get the very latest update whenever they log on.
“We expect that this will lead to a significant reduction in the number of calls that brokers need to make. Not only will intermediaries save time, they will be better informed. That has to be a real benefit.”
