"The modern mortgage market demands that lenders are innovative, engaging and transparent in their offerings"
The society has appointed Lynsey Carter as head of operations and Will Jones as head of technology. The roles will revolve around making improvements to operational procedures, systems and underwriting practices across its intermediary and direct mortgage business channels.
The Society plans to make enhancements to its online application processing and its online chat facility, alongside a range of system integrations to better support intermediaries and borrowers from application to completion.
Mark Selby, CEO at Hanley Economic Building Society, commented: “As a forward-thinking society it’s vital that we constantly evaluate not only how we can improve as a business but also in identifying the key areas which can really make the difference for both our intermediary partners and our loyal band of local customers.
“We will always take great pride in our heritage - which stretches back over 163 years - however, the modern mortgage market demands that lenders are innovative, engaging and transparent in their offerings, whilst maintaining the highest service standards possible. It may sound like something of a cliché, but our people really are a key differentiator and we will continue investing in them to improve how we service the changing needs of our growing customer base.”
