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The rating comes after improving its customer digital support and testing new approaches to debt collection.

The Bank recently enhanced AVM and loan size criteria.

Among queries on drawdown products, the half-yearly average reserve amount has risen by 17%.

The product enables borrowers to access funds in staged drawdowns, so they only pay interest on the amounts they actually draw.

Alex was previously buy-to-let broker relationship manager.

Phil was previously a business development manager at Standard Life Home Finance.

Criteria changes include a new price band in the non-regulated residential first charge range.

The network will offer a three-tier model tailored to different broker audiences.

The bank recently enhanced its product transfer process.

Phil will support brokers across the Midlands and South.