"In the age of Consumer Duty, it’s essential that advisers provide a holistic view of the products and services available to a customer to suit their individual needs."
- Clare Beardmore, Legal & General Mortgage Services
Legal & General Mortgage Club has announced the launch of Referral Pro, a referral service that helps advisers meet the needs of their client base while aligning with Consumer Duty regulations.
The referral tool will expand the range of services advisers can support their customers with, without the need to upskill and while ensuring good customer outcomes.
The range of services advisers will be able to refer customers to using the tool include general insurance, protection, wills and trusts, insurance for specialist properties such as HMOs and semi-commercial properties, specialist health insurance, home emergency cover, as well as a broad range of specialist lending areas.
It follows FCA Consumer Duty regulations, which mean that advisers must consider all options for their clients to enable their financial goals, or signpost or refer them to a specialist when they are not able to advise the client directly.
Clare Beardmore, director of distribution and mortgage club at Legal & General Mortgage Services, said: "In the age of Consumer Duty, it’s essential that advisers provide a holistic view of the products and services available to a customer to suit their individual needs. The launch of Referral Pro will help advisers ensure they can refer customers to the solutions they need, should they not be able to advise them directly.
“Allowing advisers to say yes to more requests will help drive customer satisfaction and therefore improve client retention rates. We’re dedicated to supporting advisers with solutions that help them best serve their customers and look forward to seeing the benefits that Referral Pro can bring.”
