"Joining up our businesses to create a single customer service and engagement platform is a key part of our customer centric vision for the Retail division."
- Bernie Hickman, CEO of Legal & General Retail
Legal & General Retail has announced a series of changes to its executive team.
This includes changes to the senior leadership of the Home Finance business, with Craig Brown, the current chief executive of Home Finance, moving into the role of chief operating officer of the Retail division. Lorna Shah, managing director for retail retirement, will take on responsibility for leading Home Finance alongside her leadership of the Annuities business.
Lorna has had in-depth experience of Home Finance in her previous role as chief financial officer of Legal & General Retail Retirement, and as a member of the Home Finance board. In her new role, Lorna will aim to drive more integration between the Annuities and Home Finance businesses.
Craig, who joined Legal & General in 2012, has held several senior commercial and operational roles during that time. He will take on responsibility for operations across Retail Protection, Annuities, Workplace Savings and Home Finance.
In addition, Paula Llewellyn, Retail chief marketing officer and Direct managing director, will further expand her remit by taking on responsibility for driving the overall strategy of the Retail division.
Bernie Hickman, CEO of Legal & General Retail, said: “As a leading provider of savings, protection, and retirement products, we remain focused on helping our customers manage their assets and income to achieve their life goals. Whether that is helping to protect their income when life gets tough, grow their savings to enjoy retirement or accessing housing equity to supplement retirement savings. Joining up our businesses to create a single customer service and engagement platform is a key part of our customer centric vision for the Retail division.
“The changes I have announced today set us up to accelerate the growth of our business and deliver the best outcomes for our Retail customers, helping them navigate through challenging economic times and providing them with peace of mind that they are being looked after by a trusted brand.”
