"The rise of online and digital lending has spurred a whole new set of expectations among brokers and borrowers."
- Jonathan Sealey, CEO at Hope Capital
Hope Capital has announced a series of improvements to its service proposition, providing an upgraded, streamlined offering to its brokers and borrowers.
The new service aims to ensure faster turnaround times and more efficiency.
The lender now pledges to respond to enquiries within one hour and issue AIPs within two hours. Initial due diligence will commence immediately upon receipt of the application and a welcome call with the borrower and formal terms will be issued within 48 hours.
Hope Capital recently launched a new mobile app and website, and is set to launch a broker portal in the near future.
Laura Carr, head of underwriting at Hope Capital, commented: “Our newest proposition has been designed looking at the service concept, the service delivery system, and the service experience. It was essential for us to involve our team, brokers and other stakeholders in the process, to ensure we had valuable insights into our new way of operating.
“Last year was our most successful year for the business since we were established in 2011, which is why it is essential we continue this momentum by making even further improvements to support our brokers and clients.”
Jonathan Sealey, CEO at Hope Capital, added: “The rise of online and digital lending has spurred a whole new set of expectations among brokers and borrowers. We are in the final stages of launching our portal and coupled with our app, are proud to be one of the very few lenders in the bridging finance market which offers these service.”
“As we roll out all of these new enhancements, we will be monitoring our performance closely to ensure expectations are being met, while identifying even further improvements we can make, if necessary.”
