"As we take on more cases, it is essential we are best positioned to deliver an outstanding service to brokers and their clients."
- Jonathan Sealey, CEO at Hope Capital
Hope Capital has introduced a new role to its underwriting department to help further improve its services and speed up turnaround times for brokers and borrowers.
Laurel Livesey joined Hope Capital at the beginning of 2023 as an underwriter and has now been appointed as senior underwriting coordinator.
In her new role, Laurel will be responsible for supporting increased levels of business volumes, working closely with the sales and underwriting departments to ensure everything is streamlined in-house, undergoing an initial check of any deals to speed up the process, as well as providing more updates with brokers on the progress of cases.
Since joining Hope Capital, Laurel has already established several new innovations to help improve operations, including introducing a new bot to the lender’s app to help it issue terms faster and remove the need for borrowers to to participate in phone calls to require information.
Laurel Livesey said: “I am thrilled to have been offered this opportunity to get stuck into a new role, which enables me to use my experience as an underwriter to enhance our operations at Hope Capital. We are as busy as ever, which is why there is a huge demand in the business for this new role.”
Laura Carr, head of underwriting at Hope Capital, commented: “Laurel brings a wealth of experience, with a keen interest in further developing and enhancing our offering. Not only will Laurel be a huge asset to the team, but she will also be playing a pivotal role in the legal process and therefore will be a great support to our stakeholder partners as well.”
Jonathan Sealey, CEO at Hope Capital, added: “Laurel’s new role is part of our ambitious plans to bolster all of the divisions across Hope Capital. As we take on more cases, it is essential we are best positioned to deliver an outstanding service to brokers and their clients. Having talent on board, such as people with Laurel’s calibre, will ensure we can do this.”
