"Starling’s financial sanction screening controls were shockingly lax. It left the financial system wide open to criminals and those subject to sanctions. "
- Therese Chambers, joint executive director of enforcement and market oversight at the FCA
The FCA has fined Starling Bank Limited £28,959,426 for failings in its financial crime systems and controls and repeatedly breaching a requirement not to open accounts for high-risk customers.
Starling grew quickly, from approximately 43,000 customers in 2017 to 3.6 million in 2023. However, the FCA says measures to tackle financial crime "did not keep pace with its growth".
When the FCA reviewed financial crime controls at challenger banks in 2021, it identified serious concerns with the anti-money laundering and sanctions framework in place at Starling. The bank agreed to a requirement restricting it from opening new accounts for high-risk customers until this improved. Starling failed to comply and opened over 54,000 accounts for 49,000 high-risk customers between September 2021 and November 2023.
In January 2023, Starling became aware that its automated screening system had, since 2017, only been screening customers against a fraction of the full list of those subject to financial sanctions. A subsequent internal review identified systemic issues in its financial sanctions framework. Starling has since reported multiple potential breaches of financial sanctions to the relevant authorities.
Starling has since established programmes to remediate these breaches and to enhance its wider financial crime control framework.
The case took 14 months from opening to achieving an outcome – compared to an average of 42 months for cases closed in 2023/24.
Therese Chambers, joint executive director of enforcement and market oversight at the FCA, commented: "Starling’s financial sanction screening controls were shockingly lax. It left the financial system wide open to criminals and those subject to sanctions. It compounded this by failing to properly comply with FCA requirements it had agreed to, which were put in place to lower the risk of Starling facilitating financial crime."
