"We wanted to make it clear to our members that they have a number of options when it comes to the channel they choose"
Members who took out a product via the introduced channel will be advised in their 12 week maturity letters that they can go direct to the lender online, by phone, in branch or via a broker, if they decide to move their mortgage to one of Nationwide’s range of switcher products.
This brings Nationwide’s maturity letters into line with those of The Mortgage Works, the Society’s buy-to-let arm, which already provides a variety of channel options including through intermediaries.
Ian Andrew, Nationwide’s director of intermediary relationships, said: “We wanted to make it clear to our members that they have a number of options when it comes to the channel they choose, should they decide to switch to another Nationwide product at maturity. As a result, from March our future 12 week mailings will be changed to reflect this.
“This positive change is one of a number we have delivered recently, including reducing the time to process procuration fees and streamlining application processes, which further demonstrate our ongoing commitment to the intermediary community.”
