"Our investment in people, technology and communications is delivering the service and products that intermediaries need to solve their clients’ real world borrowing issues."
Family Building Society has reported record mortgage lending for 2017 with a 33% increase in mortgage applications resulting in £310m of gross lending and a 17% increase in market share.
The Society has also seen a 20% increase in underwriting capacity as a result of a number of automated process enhancements.
Over the past year Family Building Society has recruited two additional BDMs and launched a dedicated intermediary site.
Director of Business Development at the Family Building Society, Keith Barber, said: “2017 has been our most successful year ever. It is proof, if ever proof were needed, that our investment in people, technology and communications is delivering the service and products that intermediaries need to solve their clients’ real world borrowing issues.
"The move to one brand late last year has been very well received by intermediaries and this, along with the continued improvements we make at all levels of our business in response to intermediary need, has rewarded the Society with record breaking lending.”